Maysaroh, Hesty (2025) An Analysis Of Politeness Strategy On Whatsapp Application Used By The English Department Students At IAIN Metro. Undergraduate thesis, IAIN Metro.

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Abstract

This research focuses on analyzing the politeness strategies employed by English Department students at IAIN Metro when communicating with their lecturers via WhatsApp during the academic year 2024/2025. The study aims to identify the difficulties students face when composing messages and to explore which politeness principles are violated. The main problem addressed is the extent to which students maintain politeness in their communication, and the purpose of this study is to understand and evaluate these communication challenges, providing insights into the politeness strategies used.

The research employs a qualitative method with data gathered through the observation of student-lecturer WhatsApp conversations. The data is analyzed using Grice’s theory of conversational maxims, which includes four key principles: Quality, Quantity, Relevance, and Manner. Each message is examined to determine which maxim is violated and to what extent. The study investigates how often these violations occur and what specific difficulties students encounter in maintaining proper communication etiquette.

The findings reveal that students are not measure all four conversational maxims to varying degrees, with the most frequent violation occurring in the maxim of manner (47%). This indicates that many students struggle with clarity and organization when sending messages to their lecturers. The study concludes that a significant number of students need to improve their communication skills, particularly in structuring messages to ensure clear and respectful communication with academic staff..

Keywords: Politeness, Grice's Maxims, WhatsApp, Students, Lecturers

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