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Thesis
Sulistiani, Ria (2025) Pengaruh Kualitas Pelayanan dan Penanganan Keluhan Terhadap Kepuasan Pelanggan PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan Metro (Studi pada Pelanggan di Kelurahan Hadimulyo Barat). Undergraduate thesis, UIN Jurai Siwo Lampung.